Contact Us
We'd love to hear from you
Use the form below if you have any questions or feedback about our products or our website. Or if you want your questions answered in real-time, use the chat function at the bottom of this window to chat with us via Facebook Messenger (within business hours 8:00am-6:00pm)
You can also reach us by directly emailing hello@serenityscent.style
We will do our best to respond to you within 24 hours
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Frequently Asked Questions
See below for answers to the most commonly asked questions from our customers
We accept VISA, Mastercard, American Express, Apple Pay, Google Pay
Currently we aren’t offering Flat Rate Shipping but we do anticipate doing this in the near future
All orders received within business hours i.e. Monday to Friday 8am-5pm will be processed same day or the following day. As a standard, our usual order processing time is 24-48 hours. During peak periods such as leading into Christmas this may vary slightly. We will always strive to process your order as soon as possible
You will receive email updates to the email address you supply to us when you place your order. You will receive an email once you place your order, when your order has been processed and then when your order has been disptached. Our SMS messenging service will also send you a message to notify you your order is on it’s way
Unfortunately no. We are an ONLINE business only
Interested in Collaborating?
We’re always on the lookout for new and exciting products to add to our ever-expanding range. We love to support Australian small business in particular women in small business. If you feel your product aligns with our vision of self-care and self-love, we’d love for you to get in touch and let us know how your product would be a good fit
We will consider your product on a first come basis and respond to you with 1-2 business days. We’re excited to hear from you and look forward to our future business partnership together